Abstract: The present study aimed to determine
the impact of Internet of Things on the
non-financial performance of
organizations during the period of the
COVID 19 pandemic and the closures that
accompanied it. By adopting the nonfinancial performance variables (quality,
productivity, flexibility, innovation and
creativity, and customer satisfaction),
quantitative approach was applied with the
help of a survey questionnaire and it was
distributed to a sample of (134) managers
within industrial Jordanian organizations.
Results of the study indicated that relying
on Internet of things contributed greatly to
maintaining the good non-financial
performance of organizations by focusing
on the variables of customer satisfaction,
innovation and creativity, which achieved
the strongest positive relationship
compared to the rest of the variables,
which achieved a moderate positive
relationship. The study recommended
studying the Internet of things and its role
in managing human capital during the
pandemic period and how the Internet of
things affected human resource
management practices. It also
recommended that training courses and
workshops should be held in order to
increase employees awareness of the
importance of the Internet of things and its
role in minimizing Risk and increased
resilience of the organization